Privacy Policy – Tapped In (by TMG Retail LTD)



TMG Retail LTD (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase tickets and attend our Tapped In talk show events (“Event(s)”).



1. Information We Collect



When you purchase tickets or interact with us (including via Flicket or our website), we may collect the following information:



Personal details – name, email address, phone number, and date of birth (if required for entry restrictions).



Payment details – processed securely via Flicket or third-party payment providers (we do not store full card details).



Event information – ticket purchases, attendance records, and any related participation (e.g., guest appearances, audience Q&A).



Marketing preferences – whether you wish to receive promotional emails or updates about future Tapped In events.



Technical data – IP address, browser type, and device information when visiting our website or Flicket pages.



2. How We Use Your Information



We use your personal data to:



Process ticket purchases and manage bookings.



Communicate important updates (e.g., event changes, cancellations).



Verify identity or age, if required for entry.



Provide customer support and respond to enquiries.



Comply with legal and safety obligations.



Send marketing communications if you have consented (you can unsubscribe at any time).



3. Sharing Your Information



We may share your information with:



Flicket – for ticketing and payment processing.



Event staff, production teams, and venue partners – where necessary to manage entry and ensure a safe and professional experience.



Service providers – such as IT, marketing, or security companies assisting with Tapped In operations.



Authorities – if required by law or in the event of safety or security concerns.



We will never sell your personal data to third parties.



4. Data Retention



We retain your information only as long as necessary for the purposes outlined in this Policy.



Ticketing and payment records: typically retained for 6 years to meet legal and tax obligations.



Marketing data: retained until you unsubscribe or withdraw consent.



5. Your Rights



Under the UK GDPR, you have the right to:



Access the personal data we hold about you.



Request correction of inaccurate or incomplete data.



Request deletion of your data (where legally permitted).



Restrict or object to how your data is processed.



Withdraw consent for marketing communications at any time.



Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.



6. Security



We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.



7. Cookies & Online Tracking



If you use our website or ticketing pages, cookies or similar technologies may be used to:



Enhance your browsing experience.



Analyse usage patterns.



Personalise content or marketing.



You can adjust your browser settings to refuse cookies at any time.



8. International Transfers



If your data is transferred outside the UK (e.g., to trusted service providers), we ensure appropriate safeguards are in place in compliance with UK GDPR.



9. Updates to This Policy



We may update this Privacy Policy periodically. The latest version will always be available on our Flicket page or upon request.